Terms & Conditions
Option 1: with the client on site in Marrakech
Research, Sourcing and development of first samples
We are happy to accompany our clients to our producers and manufacturers in Marrakech.Together with our clients and partners, we develop first samples or source and procure existing products. We also offer our know-how during the design phase through our diverse experience in design and product creation.
Option 2: without the client on site in Marrakech
Research and Sourcing
For clients who are unable to travel to Marrakech, we offer our services as such. We conduct research and source products based on a detailed briefing through mood boards, reference images or sketches/designs. We explore production feasibilities, materials and costs and develop first samples based on our client’s requests.
Sample and design development
We develop first product samples based on our clients’ wishes. We brief the artisan and make sure the client gets a first sample bearing the right quality and style. Sample development takes about 2-3 weeks, depending on the material and style. The first result is always better when the development is based on an original article. Sample developments based on pictures and sketches need more time and more adjustment rounds. The first sample is sent for approval and the client gives us comments before we produce the final “good for production“ sample.
Production and Quality Check
Once the samples have been commented and approved by our clients, we place the relevant orders and oversee the production as well as the timing. Production, again, takes 3-6 weeks, depending on the quantity, material and production. Once the order is completed, we provide a thorough quality check before shipment.
BE to BE GmbH only offers shipment FCA Marrakech. We do however offer coordination support and contact with transit shipment agents. FCA stands for free carrier and means the vendor will hand the goods to the freight carrier or a contact person or a determined location provided by the client.
All delivery dates are to be discussed and agreed for every placed order. The usual delivery time for sample creation is between 2-3 weeks. The usual production time for bulk production from sample development to the final production is between 2-3 months, but it is important to allow enough time for the process to insure good quality. The usual shipping is 2-3 weeks.
Damaged Goods or incomplete delivery
Both damaged goods and incomplete delivery have to be reported latest 10 days after receiving the delivery. If products and goods get damaged during shipment due to insufficient packaging, the damaged goods will be replaced by BE to BE GmbH. We however would like to point out that the goods and products are created by local artisans and craftsmen who produce the goods by hand. Each piece is an individually produced product and may differ slightly from its original piece. Therefore, neither replacement nor refund is possible in this case. If an article is damaged due to a non-professional nor adequate loading and unloading, BE to BE GmbH cannot be held accountable.
The client is invoiced when the production is finalized, and the products are in the shipment process. If the production quantity is high, BE to BE GmbH asks for a deposit payment of 50% to make sure the artisan can buy the necessary material to start producing the order. Any previously partial payments are deducted from the total amount and specified in the invoice. The invoice must be paid net within 30 days.